OUR COMMITMENT


We perform premium installations, worthy of the Bang & Olufsen seal of approval
When you buy a Bang & Olufsen product from Dansk Audio, their competent in-store personnel will do their utmost to provide you with the best service possible. Dansk Audio review the work and knowledge of their service engineers and installers regularly to ensure that the quality of the work they perform is of the highest standard. All are certified by Bang & Olufsen.

Industry leading standard warranty
Buying a Bang & Olufsen is a solid and durable investment. But naturally, all store bought new Bang & Olufsen products come with a three year minimum warranty, and all store bought refurbished products have a custom warranty, tailored to the product. Don’t hesitate to contact Bang and Olufsen of Cardiff if you have a question regarding the warranty on your product, new or refurbished.

Our installers stand by
If or when your product needs installing, Dansk Audio are here to help. Their certified installers are able to hide all cables and use only the finest materials, performing a setup that works seamlessly and is flawlessly integrated in your home.

Technical / Service Call-Outs

In some cases your Bang & Olufsen system may develop irregularities in it's normal operation or performance. Often these can be quickly and easily resolved without the need for a technician to visit your home, as many issues can be resolved via a simple Google search or phone call to our showroom.

However, if you do require a technician to visit, our call-out rates are set out below:

 

Service Fees 2016

DOMESTIC SERVICE RATES

Exc. VAT

Inc. VAT

Domestic - Standard Labour Call Out

£97.50

£117.00

Labour Rate (per subsequent hour)

£60.00

£72.00

Labour Call Out Central London (Inside M25)

£102.50

£123.00

Estimate Call Out

£62.50

£75.00

Late Cancellation / Failed Call

£62.50

£75.00

Beyond Economical Repair (BER) Call Out

£62.50

£75.00

Invoice Administration Fee 

£10.00

£12.00

Multiple Device Surcharge  

£25.00

£30.00

 

Replacement spare parts charged as extra. 

Repair and replacement parts covered by a 12 month service guarantee which is subject to Bang & Olufsen of Cardiff Service Certificate terms & conditions.

All work is carried out by Bang & Olufsen trained technicians and only genuine Bang & Olufsen parts are used.

To book a service please contact our Cardiff showroom